Returns and Refunds:

Personalized items are non-refundable unless we made a mistake. If you made a mistake on your order, such as misspelling a name, we cannot refund those orders.

For non-personalized physical products, we will gladly accept refunds within 14 days of purchase. If you purchased our product from Etsy or Amazon or any other website, please go through their return process. If you ordered from this website, please email us at support@waterstonecreations.com for return instructions. We may be able to fix the problem without you having to return the item, so please contact us!